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Dispatch & Delivery


What is the delivery cost of my order?

What would the delivery time of my order be?

When will my order be dispatched?

How will my order be shipped?

The status of my order is ‘processing’, what does this mean?

The status of my order is ‘completed / dispatched’, what does this mean?

How do I track my order?

My order hasn’t been dispatched yet, what’s happening?

My order has been dispatched but not arrived yet, what should I do?

The tracking information of my order advises on attempted delivery but I wasn’t available to accept it, what should I do?

The tracking information of my order advises it has been delivered, however I have not received it, what should I do?

I do not have any tracking on my order and it’s later than the expected delivery date, what can I do?

I have ordered two or more items at the same time but only one has arrived?

It has been more than 15 working days and my order has still not arrived, what should I do?

My order line doesn’t show a picture of the package, is this a problem?

Which carriers do you use?

Can I ship to an address other than my billing address?

What is release date or compensate?



What is the delivery cost of my order?
UK

We offer free shipping and delivery on our products within the UK. For hardware and other large items dispatched via courier a delivery charge may apply depending on your location (eg. Northern Ireland, Isle of Wight, some areas of Scotland). If you are located in an area where a delivery charge is applicable this will be calculated and displayed once the item is added to your basket.


Courier charges apply for the following postal code regions:

BT TR21 TR22 TR23 TR24 TR25 AB36 AB37 AB38 AB55 AB56 FK17 FK18 FK19 FK20 FK21 GY HS0 HS1 HS2 HS3 HS4 HS5 HS6 HS7 HS8 HS9 IV IM JE KA27 KA28 KW0 KW1 KW2 KW3 KW4 KW5 KW6 KW7 KW8 KW9 KW10 KW11 KW12 KW13 KW14 KW15 KW16 KW17 KW18 KW19 KW20 KW21 KW22 KW23 KW24 KW25 KW26 KW27 KW28 KW29 KW30 KW31 KW32 KW33 KW34 KW35 KW36 KW37 KW38 KW39 KW40 KW41 KW42 KW43 KW44 KW45 KW46 KW47 KW48 KW49 KW50 KW51 KW52 KW53 KW54 KW55 KW56 KW57 KW58 KW59 KW60 KW61 KW62 KW63 KW64 KW65 KW66 KW67 KW68 KW69 KW70 KW71 KW72 KW73 KW74 KW75 KW76 KW77 KW78 KW79 KW80 KW81 KW82 KW83 KW84 KW85 KW86 KW87 KW88 KW89 KW90 KW91 KW92 KW93 KW94 KW95 KW96 KW97 KW98 KW99 PA20 PA21 PA22 PA23 PA24 PA25 PA26 PA27 PA28 PA29 PA30 PA31 PA32 PA33 PA34 PA35 PA36 PA37 PA38 PA39 PA40 PA41 PA42 PA43 PA44 PA45 PA46 PA47 PA48 PA49 PA50 PA51 PA52 PA53 PA54 PA55 PA56 PA57 PA58 PA59 PA60 PA61 PA62 PA63 PA64 PA65 PA66 PA67 PA68 PA69 PA70 PA71 PA72 PA73 PA74 PA75 PA76 PA77 PA78 PA79 PA80 PA81 PA82 PA83 PA84 PA85 PA86 PA87 PA88 PA89 PA90 PA91 PA92 PA93 PA94 PA95 PA96 PA97 PA98 PA99 PH15 PH16 PH17 PH18 PH19 PH20 PH21 PH22 PH23 PH24 PH25 PH26 PH27 PH28 PH29 PH30 PH31 PH32 PH34 PH35 PH36 PH37 PH38 PH39 PH40 PH41 PH42 PH43 PH44 PH45 PH46 PH47 PH48 PH33 PH49 PH50 PH51 PH52 PH53 PH54 PH55 PH56 PH57 PH58 PH59 PH60 PH61 PH62 PH63 PH64 PH65 PH66 PH67 PH68 PH69 PH70 PH71 PH72 PH73 PH74 PH75 PH76 PH77 PH78 PH79 PH80 PH81 PH82 PH83 PH84 PH85 PH86 PH87 PH88 PH89 PH90 PH91 PH92 PH93 PH94 PH95 PH96 PH97 PH98 PH99 ZE


INTERNATIONAL

International delivery costs will be displayed at checkout. Price will vary depending on your selected shipping option and weight of the item.




What would the delivery time of my order be?

UK
  • Royal Mail First Class
  • On dispatch to you can expect to receive your order within 1-3 working days.

  • Royal Mail First Class (Signed For)
  • On dispatch with you can expect to receive your order within 1-3 working days.

  • TNT ‘Next Business Day’ (UK Mainland)
  • On dispatch you can expect to receive your order the next business day (Monday –Friday).

  • DPD ‘Next Business Day’ (UK Mainland)
  • On dispatch you can expect to receive your order the next business day (Monday –Friday).

    DPD have improved their service by introducing facility to track where the driver is 15 minutes before delivery. Click for more details...


    INTERNATIONAL
  • International Royal Mail First Class & International Royal Mail First Class (Tracked)
  • Times will vary depending on your countries import regulations and postal service. Please check with your local Post Office for an estimate on how long it takes to ship items from the UK to your country.




    When will my order be dispatched?

    All orders through the Royal Mail delivery service will be dispatched up until 5.20pm (Monday –Friday), with TNT & DPD deliveries up until 5.00pm (Monday –Friday). During busy periods such as Christmas we can dispatch on Saturday as well though.


    If your order is placed outside of these hours it will be dispatched the next working day (Monday –Friday).


    If an item is on pre order and not in stock, this will be dispatched as soon as further stock arrives into our warehouse.




    How will my order be shipped?

    At checkout you will have a selection of delivery options. This will determine the service your order is shipped out on.


    Delivery Status



    The status of my order is ‘processing’, what does this mean?

    This means currently your order is being packaged and labelled for posting shortly.



    The status of my order is ‘completed / dispatched’, what does this mean?

    This means your order has been shipped from our warehouse and passed to our carrier for delivery to you.



    How do I track my order?

    If you order has been dispatched via a trackable delivery method you will be able to find tracking information through the orders section of your account. You are also able to track the item through the carrier company’s website with the tracking number we have provided.



    My order hasn’t been dispatched yet, what’s happening?

    This delay on dispatch could be for various reasons with the most common as follows:

  • Order placed outside of dispatch times.
  • Your payment card has been declined.
  • A delay on receipt of your items from the publisher or manufacture which is out of our control.
  • Adverse weather conditions especially in the winter months which has caused disruption.

  • Please also make sure to check if any notifications have been sent to you regarding the status of your order. If you have been notified that your card payment has been declined first make sure to check if the card has expired. If the card is in date contact the bank directly as they will be the only ones that can provide further information regarding the problem.



    My order has been dispatched but not arrived yet, what should I do?

    Firstly please check that the postal or courier service has not left you any cards or notes stating that they tried to deliver your parcel while you were out. If you do find one of these cards please follow the instructions on the card to arrange collection or another delivery.


    If no card has been left please contact the carrier for further information regarding your package.



    The tracking information of my order advises on attempted delivery but I wasn’t available to accept it, what should I do?

    Please contact the carrier directly, full information on who is delivering your order can be found on your account orders section or your order receipt.



    The tracking information of my order advises it has been delivered, however I have not received it, what should I do?

    We do request with all our carriers offering a trackable service to only leave the package at the property advised on the address label. This can be missed by the driver sometimes and your package may be released to a neighbour providing a signature is given. We’d firstly advise checking with your neighbours to see if a package has been delivered to them.

    Alternatively the package could have been left in a secure location on your property, usually the tracking information would advise this. If you have still been unable to locate the package we’d advise contacting the carrier directly as they would be able to provide detailed information on the delivery of this package.



    I do not have any tracking on my order and it’s later than the expected delivery date, what can I do?

    If your order has not arrived by the expected delivery date this is usually no reason for concern right away. We would advise first checking with your local sorting office to see if delivery has been attempted or asking your neighbours if the package has been left with them.

    On the odd occasion small delays can occur in the postal service so we would advise waiting a few more days after the expected delivery date. If this order has still not arrived please see out lost parcel claim policy here.



    I have ordered two or more items at the same time but only one has arrived?

    If your orders have been shipped via Royal Mail you have no reason for concern at the moment. We ship all Royal Mail orders out separately so it isn’t unusual for one or more of your packages to have been possibly delayed in the sorting process within Royal Mail. I would expect delivery of your other orders within the next few days.



    If your order has been dispatched via TNT or DPD courier service yet some of your items are missing from your order, please contact us right away.



    It has been more than 15 working days and my order has still not arrived, what should I do?

    If your order was shipped via Royal Mail postal service and has still not arrived you will be eligible to raise a lost parcel claim. Full information on how to do this can be found here.

    Please note EU customers are required to wait 28 working days and rest of the world 40 working days.



    My order line doesn’t show a picture of the package, is this a problem?

    Not all our packing machines have the photo facility so it’s nothing to be concerned about if your order line doesn’t include a packing image.



    Which carriers do you use?

    ROYAL MAIL

    Phone:0845 6050767
    Website:www.royalmail.com

    TNT

    Phone:0800 100600
    Website:www.tnt.co.uk

    DPD

    Phone:08445 560560
    Website:www.dpd.co.uk



    Can I ship to an address other than my billing address?

    Your first two orders with us must be shipped to your billing address for security and fraud prevention reasons. After your first two orders have been completed on our system you may edit your delivery address through your account section. If you use Paypal we will always ship to the address verified by Paypal.

    Please note for customers outside the UK you must be a Silver or Gold member to change the delivery address.



    What is release date or compensate?

    For every pre order of a new release product you place with us, you will automatically qualify for a £5.00 store credit should we fail to deliver this product on time with First Class Signed For Delivery. Full information on this can be found here.