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Membership


As a way to thank our loyal ShopTo customers we are proud to offer a unique membership scheme! This provides every user with a range of benefits and savings against the majority of items listed on our website. Customers will automatically start at Bronze and work their way up through to Silver and Gold based on the amount of money spent over a 365 day period.



Membership Levels

  • Gold: Customers who spend a minimum of £700 or more on products in 365 days.
  • Silver: Customers who spend a minimum of £300 and less than £700 on products in 365 days.
  • Bronze: Customers who spend less than £300 on products in 365 days.
  • Trader: Customers who purchase 3 or more units of the same product.

Membership level will not effect when your pre-orders are processed. All pre-orders will continue to be processed in the order that they were placed and our Release Date or Compensate scheme applies equally to all levels.



GOLD MEMBERSHIP

Gold customers receive the very best discounts and benefits available. For any customer who spends over the value of £700 within a 365 day period will receive Gold Membership status. Points will no longer be issued on purchase of an item. Gold members instead receive an exclusive discount of 5% off the site price immediately at checkout. These discounts are not available to Silver or Bronze members.


In order to maintain your Gold Membership you will need to spend a minimum of £700 over a 365 day (1 year) period or your account will revert back to Silver / Bronze depending on spend. You can keep track of your purchase levels & total spend in your ShopTo account


Gold Membership Benefits:

  • Lost Parcel Priority: In the unfortunate event your item does not arrive we are able to replace / credit / refund after only 7 working days instead of the standard 15 days.
  • Exclusive Offers: Exclusive offers on titles and DLC content
  • Early Access: Early Access to sales & promotions: Get the heads up & take advantage before anyone else on future sales or special promotions we will be running.
  • Free Phone Customer Support: Access to an alternative free-phone landline number that will get you straight through to a senior member of our Customer Service team.
  • Returns: If you wish to return an unwanted item we will credit your ShopTo account up to £2.99 for the return postage cost or if its hardware we will collect the item free of charge.
  • Delivery Emergencies: In the event of a Royal Mail strike we will upgrade delivery of your purchase to a courier company free of charge to ensure you receive your item without delay.


SILVER MEMBERSHIP

Silver customers will receive great benefits & qualify for discounts at checkout. For any customer who spends a minimum of £300 and less than £700 over a 365 day period will receive Silver Membership status. Points will no longer be issued on purchase of an item. Silver members instead receive an exclusive discount of 3% off the site price immediately at checkout. These discounts are not available to Bronze members.


In order to maintain your Silver Membership you will need to spend a minimum of £300 over a 365 day (1 year) period or your account will revert back to bronze. You can keep track of your purchase levels & total spend in your ShopTo account.


Silver Membership Benefits:

  • Exclusive Offers: Exclusive offers on titles and DLC content
  • Free Phone Customer Support: Access to an alternative free-phone landline number that will get you straight through to a senior member of our Customer Service team.
  • Returns: If you wish to return an unwanted item we will credit your ShopTo account up to £2.99 for the return postage cost or if its hardware we will collect the item free of charge.
  • Delivery Emergencies: In the event of a Royal Mail strike we will upgrade delivery of your purchase to a courier company free of charge to ensure you receive your item without delay.


BRONZE MEMBERSHIP

When making a purchase of an eligible item on your ShopTo account you instantly receive 10 points for every £1 spent. The value of 100 points will equate to 25p for use at checkout prior to your next purchase.


You can view your points balance at any time when logged into your ShopTo account. If you click your name at the top right of the website, your available points balance will be displayed right away. You can keep track of your purchase levels & total spend in your ShopTo account.





TRADER

There is also an additional membership level of Trader. This level is automatically applied to any account that purchases 3 or more of the same item.



Terms and Conditions

  • The ShopTo membership scheme is free. Users are enrolled automatically upon registration. Bronze customer earn 10 points for every £1 spent on www.shopto.net. Points are credited instantly after purchase and can be redeemed in exchange for money off any future purchase during check-out.
  • Points cannot be redeemed once check-out has been completed.
  • All Bronze points must be redeemed within 2 months of upgrading to Silver membership (minimum spend of £300 in a 365 day period). If these are not used within 2 months, these will be lost.
  • For pre-orders bronze member points will be credited upon dispatch of your item. Where points earned do not equal a round number, they will be rounded up. You can view your points balance and a record of points spent and earned at any time in your ShopTo.Net account. Points can only be used for discount on the website and cannot be paid out in cash redemption value. Points cannot be transferred between accounts.
  • If a Lost Parcel Claim Form is submitted for a refund or an item returned for a refund any points earned will be reversed. If you have already spent these points we will deduct them from the next points you earn.
  • The value of any returned items which are refunded will be deducted from your total spend.
  • Customer membership levels are at the discretion of ShopTo and purchase quantities / spend required for Gold and Silver membership are subject to change at any time. Trader status is at our discretion and our decision on this is final. ShopTo reserves the right to remove points from customer accounts in the event of abuse being identified or suspected.
  • Points earned are valid for 12 months from the day on which they are credited to your ShopTo account. Any points not used after 12 months from issue will be removed from your points balance.
  • If the minimum spend is not met to maintain Silver / Gold membership over a 365 day period, membership will be downgraded accordingly.
  • Carriage costs do not count towards your minimum spend within a 365 day period for Bronze / Silver / Gold membership
  • Bronze points cannot be earned on carriage costs.
  • A minimum order total of £3.00 is required in your basket to redeem membership points.
  • The ShopTo membership scheme is subject to change or withdrawal without notice.
  • The Gold and Silver prices are applied to the list price of a product. If that product is already discounted, you won't receive any additional discount.
  • Any pre-orders you already have stored prior to membership upgrade will remain at the same price initially. Once you have logged in, these will then be automatically updated to your new membership discount band within 7 days.


Products not eligible for discount / included within our membership scheme:

  • Hardware – e.g. PS4 / XBOX ONE consoles
  • Digital downloads – e.g. Music, Instant XBL / PSN cards
  • Already discounted items - e.g. Sale items