HELP

How do I make an order?

I want to pay with PayPal but at checkout I do not have the option to, why not?

How do I redeem membership points against my order?

I have an available credit balance on my account, how do I use this against my order?

How can I cancel my order?

Where can I view the orders I have made?

I have pre-paid for a pre-order; will this be dispatched earlier than someone who hasn’t?

I have cancelled my pre-order but why has my pre-payment not been refunded?

What is release date or compensate?

How do I cancel a pre-order?

How do I pre-order with PayPal?

The price of my pre-order has changed, what happens now?


Ordering



How do I make an order?
  • Search for the item you are looking to buy, using the search bar at the top of the website.
  • When you have found the item you would like, click the ‘BUY’ button, which will add the item to your basket. (If you see ‘PRE-ORDER’ or ‘BACK ORDER’ above the ‘BUY’ button this means the item is not in stock currently. If clicked this will add the item to your pre-order list)
  • Once you have finished shopping click the basket icon and proceed to checkout.
  • You will have the option to pay using a credit / debit card or PayPal. Once you have selected how you wish to pay you will be asked to confirm your purchase.
  • After confirmation of purchase you will be able to find full information on your order in the orders section of your account.
  • You will also be notified by email when the item has been dispatched.



  • I want to pay with PayPal but at checkout I do not have the option to, why not?

    If your order total is above approximately £60 we will require payment through a 3-D secure credit / debit card. This is for security and fraud prevention reasons.




    How do I redeem membership points against my order?

    If you're a Bronze member and the item you're purchasing is eligible to apply your membership points against, you'll have the option to redeem them on the left hand side of the checkout page. You can then select how many points you wish to use and select apply. This will issue your discount, which can then be seen against the total price of your order. Silver and Gold members receive their discount automatically on checkout of eligible items.




    I have an available credit balance on my account, how do I use this against my order?

    If you have an available credit balance this will be automatically deducted at checkout of your next order. On checkout it will advise the credit balance to be used against the order and any difference you may have to pay through card / PayPal. If you have enough credit available to cover the full price of your item just select pay with card or pay with PayPal. This will process your order with no additional charges being made.




    How can I cancel my order?

    If your order is currently ‘processing’ this means it in being packed & labelled ready for dispatch. As the majority of our items are on our ‘5 minute dispatch’ facility they are usually packed / dispatched immediately after you have placed your order. If you contact customer support they will attempt to cancel this order for you though. If this can’t be cancelled we are happy for you to return this item back to us for a full refund as per our returns policy.




    Where can I view the orders I have made?

    You can view your orders by clicking the ‘Account’ button at the top right hand side of the website. Once your account section loads click the ‘ORDERS’ button to view your order history. Here you will be able to find detailed information on each order made such as the delivery address and cost of it.


    Pre Orders




    I have pre-paid for a pre-order; will this be dispatched earlier than someone who hasn’t?

    Our pre-payment facility on pre-orders is for the convenience of our customers and would not affect the dispatch time of your pre-order. Our pre-orders are generally dispatched all together once stock arrives in.




    I have cancelled my pre-order but why has my pre-payment not been refunded?

    If a pre-paid pre-order has been cancelled your payment will be automatically credited back to your ShopTo account. This credit will then be used automatically against your next transaction with us. Please contact our customer service team if you wish for this to be refunded with full terms and conditions found at the bottom of this page.




    What is release date or compensate?

    For every pre order of an unreleased product you place with us, you will automatically qualify for a £5.00 store credit should we fail to deliver this product on time with First Class Signed For Delivery. Full information on this can be found here




    How do I cancel a pre-order?

    To cancel a pre-order please go to your pre-order list found in your 'ACCOUNT' section. Locate the pre-order you wish to cancel and pre the ‘cancel pre order’ button. If pressed your pre order will be removed from your pre-order list and a confirmation of pre-order cancellation will be emailed to you.




    How do I pre-order with PayPal?

    To pre-order with PayPal we will also require payment to be made immediately. You will be given the option to do this when clicking the pre-order button.




    The price of my pre-order has changed, what happens now?

    Sometimes between pre-ordering an item and its dispatch a product’s price can change. With our pre-orders we have a price guarantee should the price of an item increase after you’ve placed your pre-order with us. This means we will honour the original price and the price you pay will be listed in your pre-order list.

    If we reduce a pre-order in price we will also automatically reduce the cost of your pre-order to this as well. Please note in the event of an obvious pricing error this would not apply and we will notify you of this via e-mail. Our decision on if to honour a price in these circumstances is final.


    PAID PRE-ORDER TERMS
  • If you decide to cancel a paid pre-order funds paid will appear in your ShopTo.Net account balance. If you request this balance to be refunded back to your card an administration fee of £0.70p will be deducted from your refund total.
  • In the event of a pre-order dropping in price we will credit the difference paid back to your ShopTo.Net account balance upon the item shipping.
  • Once a paid pre-order has been made due to the different costs of our various delivery options you are not able to change the delivery method selected. If you would like to change your delivery method please cancel and re-order.
  • PRE ORDER PRICE GUARANTEE
  • Sometimes between pre-ordering an item and its dispatch a product's price can change. However with our pre-order price guarantee should the price of an item increase after you've placed your pre-order we will honour your original price! The price you pay will be listed in your pre-order basket.
  • Should we reduce a pre-order in price we will also automatically reduce the cost of your pre-order to this.
  • Please note in the event of an obvious pricing error this offer does not apply and we will notify you of this via e-mail. Our decision on if to honour a price in these circumstances is final.