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Returns Policy


When shopping with us we want to make this the best experience possible. If for any reason you wish to return something though, we are happy to help.

To make sure your return can be processed efficiently we will require our returns form to be included with all returned items. Please click HERE to print our returns form. (If you don’t have access to a printer this can be handwritten)


Returns Address:

ShopTo.net
Returns Department
Unit 2, The Western Centre
Western Road,
Bracknell,
Berkshire,
RG12 1RW


Please select below the reason you wish to return your item and read through all the relevant information displayed:





Faulty / Defective Show

If your item has stopped functioning correctly we offer a 12 month warranty on goods, valid from the date of purchase. In the first instance though we would advise consulting the products manual as this would provide useful troubleshooting tips. If further assistance is required though, we would recommend contacting the manufacture directly. If the manufacture has been unable to resolve the problem please return this item back to us right away for replacement or refund.


Sony
Phone: +44 (0)203 5382 665
FAQ / Troubleshooting: Click Here


Microsoft
Phone: +44 (0)800 5871 102
FAQ / Troubleshooting: Click Here


Nintendo
Phone: +44(0)345 6050 247
FAQ / Troubleshooting: Click Here


The item must be returned complete, including all the original manufacturers packaging. Please be as specific as possible about the fault so our test centre can attempt to replicate it. Please also make sure the item is packaged securely for its return back to us.


As this would be no fault of your own we will credit postage costs incurred up to £2.90 back to your ShopTo account. We would recommend returning a small / inexpensive item with Royal Mail via Recorded Delivery. If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, ShopTo.Net cannot be held responsible for any loss sustained.


If your item is large and/ or expensive we can arrange a courier to collect this for you. Please contact us via phone or through the contact centre on your ShopTo account to arrange collection.


Testing

We do test every single return, and if a returned item is found not to be faulty by our ShopTo.net test centre we will return the product to you with a postage charge not exceeding £2.90 for small / inexpensive items and £9.50 for large and/or expensive items. To prevent this please explore every possible avenue to try and get your product operating as it should be before returning and contact the manufacturer if necessary for assistance.


International Returns (OUTSIDE OF THE UK)

Please note that for International customers with faulty / defective items you will need to contact the manufacturer directly for assistance with replacing your goods, or return the item to us at your own expense for replacing / refund.


Damaged in transit, not what I ordered or not as described Show

We will accept a return up to 7 days after receipt if it has been damaged in transit, not what you ordered or not as described. As long as the item is unopened and unused this will be accepted for refund immediately. We would recommend returning a small / inexpensive item with Royal Mail via Recorded Delivery. If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, ShopTo.Net cannot be held responsible for any loss sustained.


As this would be no fault of your own we will credit postage costs incurred up to £2.90 back to your ShopTo account. A full refund or replacement of the item can be issued on its return to us.


Unwanted Item Show

If you change your mind about your purchase you may return it to us within seven days of receipt. As long as the item is unopened and unused this will be accepted for refund immediately. We would recommend returning a small / inexpensive item with Royal Mail via Recorded Delivery. If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, ShopTo.Net cannot be held responsible for any loss sustained. Please note postage costs will not be covered as this would be no error on our part.





FAQ



How long will it take to process my return?

We aim to process returns within 48 hours of receipt. This estimate can vary though over busy periods such as Christmas.



How should I package my item that I am returning?

Please securely package your item in a padded envelope or box depending on the size.



Which carrier should I use to return my item?

We would recommend returning a small / inexpensive item with Royal Mail via Recorded Delivery. If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, ShopTo.Net cannot be held responsible for any loss sustained.



My item is unwanted or incorrect but I have unsealed it?

If your item has been opened and unsealed this will not be eligible for return. Your item must be returned sealed (as new) in order for it to be accepted for a full refund.



Do I need to provide proof of purchase or an order receipt with my return?

This can be included however it is not required. We require all returns to include a complete returns form to help process them efficiently as possible.



I don’t have a printer, how do I include a returns form with my return?

We are able to accept handwritten forms as long as they include all specified information from each field displayed on the returns form.



Which address should I return my item to?

ShopTo.Net, Returns Department, Unit 2, The Western Centre, Western Road, Bracknell, Berkshire, RG12 1RW



What if my item develops a fault after the 12 month warranty period?

If your item develops a fault after the 12 month warranty period it will no longer be covered by our store. It may still be covered by the manufacturer, please contact them for assistance. Details of how to contact the manufacturer can be found in the product manual.



The item I wish to return is large and/or expensive, how should I return this?

If your item is large and or/expensive we can arrange a courier to collect this for you. Please contact us via phone or through the contact centre on your ShopTo account to arrange collection.



A collection for my item has been arranged but I was unavailable or the item was not ready for collection?

Due to the cost incurred in failed collections, if the item is not ready for collection or the courier receives no answer on the arranged date you will be required to return the item at your own expense



When can my large and/or expensive item be collected?

We offer collections via courier Monday-Friday (excluding bank holidays). We are unable to specify an exact time on the day, however collection will take place between 9am-5pm. Please contact customer support to arrange this.



Can I re-arrange a collection of my large and/or expensive item after booking?

If you wish to change the date of your collection please contact customer support and this can be updated.



Can I get my large and/or expensive item collected from a different delivery address other than my billing address?

Yes this is available. Please request this when contacting customer support.



Does my return have to include the manufactures packaging and all original contents?

The item must be returned complete, including all the original contents and manufacturers packaging.



When making payment I used membership points for discount, will this affect my refund?

The total amount charged to card or PayPal will be fully refunded, with the membership points used being reverted back to your ShopTo account.