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Returns Policy

UK Returns

To return a product please print or hand write this return form and follow the below instructions. For large items and hardware or any other enquiries please call us on 0844 318 1328.

Faulty Goods

Please note we can only accept a faulty return if your item is returned complete, including all the original manufacturers packaging, so please do not throw this away upon purchase or we will not be able to accept the item back. Please be as specific as possible about the fault so our test centre can attempt to replicate it. Please make sure the item is wrapped securely to avoid damage. Usually the cardboard box in which the product was originally sent in can be used.


If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, ShopTo.net cannot be held responsible for any loss sustained.

For returns found to be faulty we will credit your ShopTo account with the return postage costs up to £2.90. For faulty items we will either replace the product with the same, have the item repaired or offer a refund should the product no longer be available. We offer a 12 month warranty on goods, valid from the date of purchase. You may return your item to us if it develops a fault within this time for replacing, but we do recommend contacting the manufacturer first directly for assistance as they may be able to resolve your issue without the need to return. If your item develops a fault after 12 months it may still be covered by the manufacturer, please contact them for assistance. Details of how to contact the manufacturer can be found in the product manual or we can provide you with the necessary contact information if you are unable to find it.

For faulty hardware and large items please call our customer service team on 0844 318 1328 to arrange a collection of your item. Due to the cost incurred in failed collections, if the machine is not ready for collection or the courier receives no answer on the arranged date you will be required to return the item at your own expense. ShopTo.net cannot accept any responsibility for any return postage costs if we are not contacted before you send the item back.

*IMPORTANT: International Returns. - *Please note that for International customers with faulty items you will need to contact the manufacturer directly for assistance with replacing the faulty goods, or return the item to us at your own expense for replacing.*

If your item arrives in the post damaged please contact us immediately using the Contact Centre or via our phone helpline and when returning the item please include the packaging the item arrived damaged in.

Non-Faulty Goods

If you change your mind about your purchase you may return it to us unopened at your own expense within 7 days of receipt for a full refund or store credit; after 7 days we do not accept returns. We do not accept returns for non-faulty unwanted items in any circumstance if they have been opened/unsealed. No returns’ authorization code is required but ensure the item is packaged securely and the return form is included. Please send the item back via Recorded Delivery - if goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, ShopTo.net cannot be held responsible for any loss sustained.

If you are returning hardware we advise you to send the product via a courier company or a Royal Mail service with extended insurance so you are covered should the item be lost or damaged in transit.

Incorrect Item Returns

If we shipped you the wrong product (or game for the wrong platform) or multiple copies of the same title you may return the product to us unopened within 7 days of receipt for a full refund (or the correct product if applicable). We will refund your credit/debit card the total sale amount and credit your ShopTo.net account with your return postage cost up to £2.90. This will be completed once we have received and processed the item (please allow up to 14 days). Please package securely and return by Recorded Delivery along with our return form.


We do test every single return, and if a returned product is found not to be faulty by our ShopTo.net test centre we will return the product to you with a postage charge not exceeding £2.90 for Software and £9.50 for Hardware. To prevent this please explore every possible avenue to try and get your product operating as it should be before returning and contact the manufacturer if necessary for assistance.

Problems and Questions

If you have any problems with your order, please do not hesitate to contact us using the Contact Centre or via our phone helpline on 0844 318 1328.

Please send all returns to the following address:

Returns Department
Unit 2, The Western Centre
Western Road,
RG12 1RW