Sony Online Entertainment are warning users that any abusive behaviour towards others on social networks and its own sites could see them banned from playing its games.
SOE’s director of global community relations Linda Carlson, told Games Industry that providing gamers with a welcoming environment is something the company is taking very seriously and therefore will not tolerate gamers being abusive to each other, whether its on their own sites or on others.
"Not only will we ban your forum account, but if it's serious enough we'll call up customer service and have you banned from all of our games. We do not need those individuals as customers," said Carlson.
“A very influential player, high up in a huge guild – we'll still ban them. In our games, if you are an exploiter we don't care who you are, how big your guild is, how many people you threaten to take with you when you go. We can control anybody who's playing our games...[but] if we know who you are and you're abusing somebody on Twitter, we will ban your game account and we will not accept you as a customer ever again.
"I don't necessarily like humanity, or the fact that human nature so often trends towards the negative – just because that's how we're wired – but understanding that makes this whole field of study very fascinating to me, and I do consider community management to be a field of study.”
ShopTo has a similar policy of blocking anyone who is abusive towards our staff on Twitter.
It always pays to be nice.