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Microsoft Complete offers 3 year warranty on Xbox One, Kinect and two controllers


Microsoft will offer Xbox One users an optional three year extended warranty through its new Microsoft Complete program.

The Microsoft Complete option will cost users £59.99 and gives an extended three year guarantee on Xbox One, the Kinect sensor and two Xbox One controllers. 

You'll need to have bought the console from a Microsoft Store to get the option immediately, otherwise you'll need to contact customer support within 45 days of purchase in order to take advantage of it.

"Microsoft Complete is an extended service plan for your new Xbox One console and Kinect. Microsoft Complete provides you with three total years of coverage for your console and Kinect sensor," said Microsoft. "Additionally, Microsoft Complete provides a warranty for two controllers. Microsoft Complete is only available within the first 45 days after your purchase."

You can find out more details here (via).

Edited On 20 Nov, 2013

Comments
( 11 )
superniceguy's avatar
superniceguy 3 years ago
Considering it is a new console then it could be worth it, but if the console has a mass fault, beyond the users control, like the RROD then they will increase it to 3 years anyway, which is what they did with the 360 and the RRODs. They have said the console is designed to last 10 years being constantly on, so should not need it.
Anonymous user's avatar
Paul 3 years ago
Unless this is some sort of "insurance" which is clearly does not state, then assuming this is just an "extended warranty", then this is just one of those marketing hog-wash offers, only for idiots..... For a start, under European law, your console is covered fully for at LEAST 2 years, quite possibly more. This is down to the "fit for purpose" law for purchased items. Simply put, this law states that if an item fails to function as designed to do so, for what is deemed to be an "not reasonable" period of time, then you are entitled to a repair/replacement. And just like many many items you could buy, especially those electronic purchases, I do not expect 12 months, just one year, to be the reasonable period of time I expect a new electronic purchase to last, especially one with the features and intended usage of the Xbox One, and certainly not when they wanna charge us the best part of half a grand, not when you can buy a new fridge and washing machine for the same money. So, to reiterate, don't buy into this garbage offer, you are well protected under European law. Regards
Dead's avatar
Dead 3 years ago
What a con, any consumer electronics that won't last 3 years aren't fit for purpose and have to be replaced/repaired by law anyway, they're just trying to scam people who don't know their rights.
wolverine66666's avatar
wolverine66666 3 years ago
Not worth it. Unless there is a major fault consoles are very easy to repair yourself. replaced hdmi,laser and disk drive on my 360 for next to nothing.
Datastatic's avatar
Datastatic 3 years ago
Well, not quite sure about your maths there Paul. You are buy a product that clearly states it comes with a 1 year warranty so that is part of the contract you are entering into at purchase. Also how do you define how a console is used? I would expect someone who plays a console for a couple of hours a night to have a console that would last longer than some clown who plays it for 17 hours a day. Is that console designed to be played for 17 hours a day? Also you have the issue of how it is set up, how it is stored etc. You could not have it ventilated correctly for example. That being said, if this is an an insurance plan and as Microsoft are not regulated by the FCA it will be underwritten by at least one or two third parties. It will be (slightly) interesting to see the T & C's of this. BTW Sony are offering the same thing on PS4's, at least in America so we would presume over here.
Anonymous user's avatar
Paul 3 years ago
Datastatic, I think you are a little confused. The one year that every item comes with when purchased, that being a manufacture warranty, this is what is deemed to be unreasonable, this is the precise reason this law was introduced, because for example, it is not reasonable that I go out and spend £500 on a new TV and it lasts for 12 months then brakes down due to simple everyday one, yet another way to think of it is this, the item was not built/designed to last long enough. As for your point about 1 person using something for less than another, that point is mute, and cannot be considered, to take this into account would bring too many silly things into the equation. It hence why I said at LEAST 2 years, this being 1 additional year on top of what you have always got. Just to make my point clearer and simpler to understand, and indeed make the law simpler to understand and the reason it was introduced, imagine you went out and bought a brand new laptop, and it lasted 13 months, then broke, simply stopped working, due to everyday common usage, do you really expect when you bought it, that you would be going out in 12 months time to buy a new one, because 12 months is all you expected to get out of your new purchase?. That's right, you would expect more, and if you don't, then you're just disagreeing for the sake of disagreeing :).
Datastatic's avatar
Datastatic 3 years ago
Ok fair enough, good luck with getting it replaced free of charge out of warranty. Hope it works out for you I work within a business that produces items that have a warranty. I can assure you that unless the product is like three days out of warranty or something pretty much all customers are basically told to jog on. Occasionally they will bring up the sale of goods act etc etc and I can assure you they never get anywhere as we have a fairly large legal department that makes sure everything is bought and sold within the law. Not saying I agree with it. It is what it is. Point being how long do you expect something to last? For everyone that thinks (for example) a product 'should' last five years, there will be someone else that thinks it should last 6 or 10 or 15.
Dead's avatar
Dead 3 years ago
The fit for purpose thing works, I got my Xbox 360 replaced nearly 4 years after the original purchase.
berian's avatar
berian 3 years ago
The "fit for purpose thing" (otherwise known as EU Directive 1999/44/EC) does work. But you have to note that after a product is six months old, the onus is on the consumer to prove there was a problem when they received the goods, even if it’s taken time to come to manifest itself. The fact that the failure rate on the Xbox 360 was so high and with most suffering the same fate, it would be safe to call it unfit for purpose.
Artemisthemp's avatar
Artemisthemp 3 years ago
Guess Microsoft is pretty sure about Xbox One not RROD, when they offer this warranty
Anonymous user's avatar
Robert Callum 3 years ago
According to this article on Sales of goods act.. We would be covered upto 2 years. http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html

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