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Microsoft offering free game for faulty consoles


Had problems with your Xbox One Blu-Ray drive? Then it may land you a free game from Microsoft.

Microsoft is aware of the problem and is doing its best to make amends, which according to Polygon will see Xbox customer care offering a game as compensation for the faulty console. The choices of game on offer are Dead Rising 3, Forza Motorsport 5, Ryse: Son of Rome or Zoo Tycoon.

“While a replacement console is on its way, we want to ensure our advance exchange customers can stay in the game. We will provide each of them with a free digital download of one of the launch titles published by Microsoft Studios.”

Have you had any issues? Our staff’s launch consoles have all been perfect so far.

Edited On 26 Nov, 2013

Comments
( 62 )
Kaysar's avatar
Kaysar 3 years ago
That's a nice touch
JoeToots's avatar
JoeToots 3 years ago
Can sony match it!
Mangaman1's avatar
Mangaman1 3 years ago
Rather they offered a free PS4 instead...
Loli-Nox-Tan's avatar
Loli-Nox-Tan 3 years ago
The console wars are stupid, pick your console and shut up. Btw WII U FTW!!!!
Bindiana's avatar
Bindiana 3 years ago
Shut up Nox Barcode Battler FTW!!
iMerle iDixon's avatar
iMerle iDixon 3 years ago
If anyone complains at free stuff they need their head examined, as for the console wars, does it even matter, Sony sold 1m at US launch while MS sold 1m on worldwide launch, but that said you can't outsell your stock limit, and who cares anyway, you got the console you wanted, I got the one I wanted, we're both happy, at the end of the end isn't that what matters at the end of the day, no need to slag each other off.
Loli-Nox-Tan's avatar
Loli-Nox-Tan 3 years ago
People just want to justify their purchase & to do that they feel they need to bash the other console
JoeToots's avatar
JoeToots 3 years ago
like you with your wii-u nox?
Loli-Nox-Tan's avatar
Loli-Nox-Tan 3 years ago
Well I would rather buy a console that has been out for a year & has no faults & library of games that I want to play than buy a console a launch that will have faults and has one or two games I want to pay. Btw Microsoft are releasing a new Xbox One model in early 2014
superniceguy's avatar
superniceguy 3 years ago
The only game there I do not have is zoo Tycoon, but nothing wrong with console yet. I was going to buy it this week, but probably best not now just in case. if I go buy it I bet the console will break down then. I initially picked Wii U but it is not living up to expectations, as developers are not developing for it, so I was then forced (willingly) to get Xbox ONE. If Wii U got all multiplatform games like Saints Row 4, GTA V, Need For Speed Rivals, Star Wars Battlefront etc then may not have gotten Xbox ONE. PS 4 just has nothing of interest at the moment, even if it is the more powerful console. The PS4 also had problems too, but are Sony giving away free games or anything for broken HDMI or bricked consoles? Also did the Wii U have many reports of being broken? I think Nintendo and their games are more worth it, but developers are just shying away from their consoles, and Nintendo can only do so much, and even they are just rehashing old games and not coming up with much fresh stuff, but the old stuff is still good stuff.
Zombieflamingo's avatar
Zombieflamingo 3 years ago
A library of games on the wii U where are they hiding :) I have not heard of any issues with the Wii U Tony same with the 3DS as I will give that to nintendo they do build solid machines.
Loli-Nox-Tan's avatar
Loli-Nox-Tan 3 years ago
No one cares about your opinion David
Loli-Nox-Tan's avatar
Loli-Nox-Tan 3 years ago
Sonic Lost World, Deus Ex: Human Revolution, LEGO Marvel, The Wonderful 101, Rayman Legends, Disney Infinity, Splinter Cell Blacklist, Wind Waker HD, Pikmin 3, Game & Wario, EarthBound, New Super Mario Bros. U, New Super Luigi U, Resident Evil Revelations, Monster Hunter 3 Ultimate, Nintendo Land, Lego City Undercover, ZombiU
Loli-Nox-Tan's avatar
Loli-Nox-Tan 3 years ago
+ a lot more
Zombieflamingo's avatar
Zombieflamingo 3 years ago
I was only joking :) was Sonic any good heard mixed things about it. Also a lot of them you could have got on 360, PS3 or PC.
Loli-Nox-Tan's avatar
Loli-Nox-Tan 3 years ago
That is the definition of 3rd Party Titles. Don't know how Sonic is, I still have it sitting unopened on my shelf
Zombieflamingo's avatar
Zombieflamingo 3 years ago
I know that but you did say that it had a library of games that made you want to buy it so surely something like splinter cell would not make you want to buy it as you could already get it on something else.
Mangaman1's avatar
Mangaman1 3 years ago
I've been gaming for well over 30 yrs.since the spectrum I've own every console on launch day.i had import megadrive,super famicom,PC engine.ive owned neo ego and neo ego cod.im getting ps4 on fri.xbone is only console I've not even considered getting.i just can't see what it offers yet above ps4.not even its tv feature works properly in pal regions.people slagging off wii u have clearly not owned one.i had zombie u bundle on day one and I love console.zombie u is truly a good jump scare game.you buy Nintendo for their games not multiplatform ones.3ds has had best software this year and is a true gamers machine
Loli-Nox-Tan's avatar
Loli-Nox-Tan 3 years ago
That was a bonus. Tbh the main reason I bought my Wii U was cos of the Zelda Gamepad
Loli-Nox-Tan's avatar
Loli-Nox-Tan 3 years ago
Philip FTW!
Mangaman1's avatar
Mangaman1 3 years ago
Edit: damn pre emtive txt for above mistakes.neo geo not ego lol
Zombieflamingo's avatar
Zombieflamingo 3 years ago
I wished I had waited for my Wii U to get the zelda one as it does look pretty good. I have to agree the 3DS has been great this year and we still have Bravely default coming out soon, its a shame the vita has not done better. The only real criticism I have for the Wii U just now is that no one has truly done anything different with the gamepad yet as it has such potential.
superniceguy's avatar
superniceguy 3 years ago
I do not see what the PS4 has to offer (yet), the Xbox ONE has the games AND the TV features is a bonus and the extra price is down to Kinect which really is well worth it. The PS4 is a powerful console, with not many games to choose from currently. Neither were really appealing, but the Xbox ONE with FREE Forza 5 and the TV support ONE me over! With both requiring to pay a fee online now it will make more people only own ONE console ;) Also continuing with my Xbox achievements was a factor, and it has limited times achievements and then may not be able to get again or may come back for a period. The Xbox ONE UI is a bit of a mess and can not see where my games and data are stored on the HDD which all should hopefully be updated soon, but should have been there now really, but the consoles wars has made both Sony and MS push them out sooner than they probably would have liked. I am happy with Xbox ONE, and when the PS4 gets more games then I will get that too, but right now does not seem worth it. The Xbox ONE seems future proof with possibilities of Cloud gaming, whereas the PS4s tech is better now, but will grow weak in 5 years time. Power means nothing if games like Angry Birds / Minecraft sells better than GTA V, with the latter costing millions more to make. The power of the new consoles may not be fully realised. That is why Nintendo did not bother creating more powerful hardware - any console / mobile device can provide fun worthwhile games if the game is good.
Mangaman1's avatar
Mangaman1 3 years ago
Yeah gamepad has not reached full potential.deus ex is better for it tho.off screen play is really cool tho.playing in bed on pad is great
Mangaman1's avatar
Mangaman1 3 years ago
@tony.how will ps4 tech grow weak in 5yrs?. Ps4 has more powerful tech NOW! In five yrs it will be more powerful as by then full potential will have been reached.also xbone tv features are having judder issues due to fact pal uses 50htz and xbone outputs 60htz.read eurogamer digital foundry for proof
Zombieflamingo's avatar
Zombieflamingo 3 years ago
Tried the off screen stuff and not really all that into it. Also Philip is right about the 50 and 60htz thing.
Anonymous user's avatar
emma 3 years ago
My Xbox had the fault disc drive, ms are only offering the free game if you do thier advance exchange ,which you have to let let them hold £600 off of your card then they'll send you a replacement console while yours is being fixed, if you don't have a spare £600 you just have to wait 2-3 weeks for your console to be sent away for repair & no free game!! Not so great when you actually look into it!! Luckily shopto are exchanging ourd
superniceguy's avatar
superniceguy 3 years ago
PS4 will grow weak like the Xbox 360 and PS3 have done, otherwise there would be no PS4 or Xbox ONE. The way cloud gaming is said to work will give the potential for streaming games from an outside source where the tech can get upgraded - The games will play using the tech from an outside console / PC and not the Xbox ONE whereas the PS4 is just limited by what inside the machine.
Loli-Nox-Tan's avatar
Loli-Nox-Tan 3 years ago
Oh the mystical power of the Cloud, bow before its awesome might.
Kaysar's avatar
Kaysar 3 years ago
http://www.beergodblog.com/wp-content/uploads/2013/06/werenotworthy.png
JoeToots's avatar
JoeToots 3 years ago
the ps3 and xbox never gre they just reached there full potential.
ASC's avatar
ASC 3 years ago
Both consoles can be set to use cloud (by definition) - its just still not very good due to latency problems. Hardware remains consistent on a generation, in 5 years they will both be running 5 year old tech, but any difference in performance between machines will only become more noticeable if one starts really struggling to keep up before the other.
Zombieflamingo's avatar
Zombieflamingo 3 years ago
Until I actually see this whole cloud thing working there is as much chance of it being real as Batman.
Loli-Nox-Tan's avatar
Loli-Nox-Tan 3 years ago
You have seen it working, it is called Onlive. Oh and Tootell the Xbox 360 has hit its peak in terms of performance & on the other side the PS3 still has legs
Loli-Nox-Tan's avatar
Loli-Nox-Tan 3 years ago
I should say "It WAS called Onlive"
Bindiana's avatar
Bindiana 3 years ago
I AM BATMAN!!!
superniceguy's avatar
superniceguy 3 years ago
The Xbox ONE should not reach its full potential with the Cloud Gaming but the PS4 will and a PS5 will need to be made, and it may be crap now should reach full potential in the future. If the cloud thing or the TV features does not work out then no loss, the xbox ONE will be just a console like PS4. The cloud thing was an added motivation. The main factor for me choosing Xbox ONE was the sheer number of games available at launch that I wanted - Forza 5, Ryse, Dead Rising 3, Killer Instinct, Crimson Dragon, Zoo Tycoon (although not got this one yet). The only game that I fancy on PS4 is The Order and is not out at launch. the other games I got for Xbox ONE was AC4 and NFS Rivals. Switch the games around and I would have gotten PS4. Looking into the future the Xbox ONE has more games than PS4 too, unless you like the indie game, and indie games will not fulfil the power of the PS4. I doubt games will take advantage of the PS4 tech much as it will probably cost a lot more money, and that is probably why PS4 1st party games cost £55 whereas Xbox ONE games cost £45
Bindiana's avatar
Bindiana 3 years ago
Cloud gaming seems a buzzword at the moment no one really seems to know how it will work.
Loli-Nox-Tan's avatar
Loli-Nox-Tan 3 years ago
Can we please stop talking about the consoles and get back to discussing important things like what is everyone's favourite kind of cake?
Kaysar's avatar
Kaysar 3 years ago
Banoffe Pie. I don't like cake
Loli-Nox-Tan's avatar
Loli-Nox-Tan 3 years ago
You have no right to live in this world Kayser
Kaysar's avatar
Kaysar 3 years ago
So my mum keeps telling me
JoeToots's avatar
JoeToots 3 years ago
jam roly poly > all
Zombieflamingo's avatar
Zombieflamingo 3 years ago
Jaffa cake.... is it a cake or a biscuit ....... who knows?
Loli-Nox-Tan's avatar
Loli-Nox-Tan 3 years ago
ROFD!
Bindiana's avatar
Bindiana 3 years ago
Jaffa Cake is a cake they had to go to court to prove that they were a cake so they didnt have to charge VAT on them
PrometheusFan's avatar
PrometheusFan 3 years ago
Given MS' track record, I'd be very concerned if they're already holding up their hands to releasing defective hardware. Who knows what surprises could be waiting for buyers a year from now?
csrogue's avatar
csrogue 3 years ago
Mines had a faulty fan, constant clicking sound coming out of the top and the Kinect would randomly stop spotting things or responding. Sending back to shopto for a swap. Drive was ok so guess I don't qualify for a free game. :) Frustrating though as I had been enjoying forza. Cant wait for my replacement. Glad most of you guys have it working fine.
Kaysar's avatar
Kaysar 3 years ago
Says all you need to know about the tax system when cake isn't considered a luxury item. That and the tax on hot food means the tax on a pie is greater than the tax on caviar (unless it's caviar pie)
Zombieflamingo's avatar
Zombieflamingo 3 years ago
Well now I know.
Hymeleon's avatar
Hymeleon 3 years ago
Neo ego. LOL philip
Bindiana's avatar
Bindiana 3 years ago
So the console didnt work because they bought it from Shopto I think that might take the biscuit as the stupidest thing you have ever said.
Loli-Nox-Tan's avatar
Loli-Nox-Tan 3 years ago
*Facepalm*
Triforce Protector's avatar
Triforce Protector 3 years ago
@TONY obviously you are an Xbox fan which is fine especially because this is an Xbox One article but at least make sure you got your facts right before commenting, you say Xbox one has more games coming out for it in the future how do you know this? because everyone except you knows there is only about 15 Microsoft exclusive studio games confirmed coming out or in development and only a few are new IP's, while Sony has 40 and about half of them are new IP's the only game Microsoft has that Sony fans want is Titanfall and they can get that on PC however the company at the moment which has the best games confirmed for future release and this Christmas is Nintendo. everyone please become a collector like me (save up your money it doesn't take long) you'll be happier and you will not miss out on the exclusive games, it will also stop all the rubbish that floods the comments sections of all the video games websites which can only be a good thing.
Anonymous user's avatar
James 3 years ago
My Xbox One had a faulty Blu-Ray drive and would not work from day one (excuse the pun) so I sent it back to shopto.net for a replacement yesterday, it arrived today at your offices. Do you know if you will be able to honour Microsoft's offer of a free launch title as currently this only seems available if you processed your return direct through Microsoft which seems lightly unfair?
Anonymous user's avatar
Toby 3 years ago
My Xbox One came out the box faulty due to a problem with the power brick, after contacting Microsoft not only did they tell me it would be a 1-2 week wait for a new power cable, they also only gave me 30 days free xbox live gold as 'compensation'....furious!
screaming chief's avatar
screaming chief 3 years ago
@Toby That's a bummer, still, there's always Fifa 14 on current gen.lol
Artemisthemp's avatar
Artemisthemp 3 years ago
Microsoft gonna give a lot of free game out
csrogue's avatar
csrogue 3 years ago
@James. Did you get shopto to arrange collection or did you ship it back yourself. I got them to arrange collection, but wondering if I will get any tracking info so I can see it arrive with them. Supposed to be uplifted today. Hoping for a quick turnaround as they said once they receive it they will ship my replacement for Friday delivery. Kids will lynch me if there is no zoo tycoon by the weekend. :)
Im Going Space's avatar
Im Going Space 3 years ago
both consoles are hitting failures. its to be expected. theyre both very low still, Xone is below 0.2% and ps4 was around 0.4% if i remember. im very much enjoying my xbone, and im sure most everyone else is too. same as those with PS4s. it seems that MS made less Xbones than sony made PS4s too as both are sold out.
csrogue's avatar
csrogue 3 years ago
Pretty annoyed with the whole thing at the moment. Arranged a collection from work today with shopto. DPD came but had no record of the collection, called shopto and was informed that it would be collected by 6pm. Stayed in work till 6:35 and nothing. No show by the courier. Means I will now need to contact shopto for another uplift day and they wont ship a replacement until they receive the faulty one. Whole thing has me jaded, hopefully they can sort this out in the morning. Sorry for ranting, but tickets are slow for answers at the moment, I know they are busy with the ps4 launch, but that's not helping me.
Anonymous user's avatar
ANDREW 3 years ago
My son's xbox one had the faulty drive. Rang Shopto and they arranged a pickup straight away. When I saw this post on here I rang Shopto and they said ring Microsoft for the free game. Microsoft said that because I had returned the console to Shopto instead of Microsoft then I do not qualify for the free game. I'm furious why does shopto even post this on their website if their customers don't qualify for the game. Shopto should at least inform their call centre staff so they can give the correct information out on the phone. Be warned if you want the free game then return to Microsoft not Shopto... It's appalling that two Microsoft consumers with an identical issue are treated differently. Microsoft's view is tough not our problem. I will ring Shopto again tomorrow, no doubt I will get the same response from Shopto, tough not our problem.

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