Due to the recent release of Xbox One and PlayStation 4, combined with the busy Christmas period, we are currently receiving an extremely high volume of support calls and tickets.
We are trying to prioritise and help our customers in most need or urgent assistance, so before contacting us please read the following information as you might be able to find an immediate answer to your question here:
• Xbox One and PlayStation 4 Pre-Orders
If you have an Xbox One or PlayStation 4 on pre-order, and pre-ordered before 4/12/13, it is guaranteed for delivery before Christmas. Unfortunately we cannot provide an extra dispatch/delivery date but we will contact you once your pre-order has been processed.
If you would like to apply for finance please see our finance page for full details on how to submit an application:
• Dispatch & Delivery
If you have a query on the dispatch or delivery of your order please see the following page for further information:
• Undelivered / Missing Items
If you have an item that has not yet arrived or would like to raise a lost parcel claim please see here:
• Faulty Items / Returns
If you have a faulty item or would like to return an unwanted item please find our returns policy here for our returns form and address:
If you still require assistance please raise a ticket and we will of course respond as soon as possible.
Thank you for your assistance and patience at this extremely busy time of year.
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