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Announcement: Trade in your games at ShopTo

ShopTo is pleased to announce the launch of ShopTo.net/Tradein, allowing you to trade in your old unwanted titles for ShopTo credit.

It really couldn't be simpler, visit the page above, find all your trade games and items which you want to trade, confirm the condition and a quantity of your trade items, send your trade items to our facility and get credit on your ShopTo account once we check and verify your item. 

Simple and a great way to get money towards your next big game purchase, or even a new console. 

Here is the FAQ for ShopTo Trade In which should hopefully answer all of your questions. 

ShopTo Trade In FAQ 

What is the ShopTo.Net Programme?

The ShopTo trade-in program allows you to receive a ShopTo.Net credit note in exchange for sending eligible items to us.

How do I trade-in items?

Visit the Trade-In area.

Search the product barcode of your item to see if this is eligible for trade-in.
If your item is listed as eligible for trade-in, you are certain on the condition it is in and you wish to sell your item at the displayed price, then click the item line to add this to your trade-in basket.

Make sure you read and agree to the Trade-In Programme Terms and Conditions, then click the Continue button.

Select or enter an address from which you send your items. This address will also be used to return items that aren't accepted.

Send your item(s).

After your submission is received and verified, you will receive a ShopTo credit note deposited in your account.

You can view your trade-in history, status and credit information in your ShopTo account section.

How do I determine how much you will pay for my goods?

We have a team dedicated to setting our trade in prices. On searching for a product through our Trade-In program it will display the selectable conditions of your item and the price we will offer for it.

I don’t live in the UK, can I still trade-in my goods online?

Unfortunately we currently only offer this service to UK residents.

How old do I have to be to use the ShopTo.Net trade-in program?

We require you to be at least 18 years old to use our trade-in program.

What products can I trade in?

We only accept trade-ins for video games and hardware (consoles).

Are there any delivery or other fees?

We will supply a pre-paid Royal Mail delivery label for packages that weighs up to 1000grams. This will allow you to return this to us completely free of charge. When you submit your trade-in, you'll print a pre-paid Royal Mail delivery label for sending in your items. If your package weighs more than 1000grams, such as a games console, we offer a service which is called ‘Collect+’. This service will allow you to drop off you parcel at a local shop where you will receive proof of postage / tracking. ‘Collect+’ insures all shipments for £50 and will accept packages up to 10Kilos. Further information regarding ‘Collect+’ can be found here (http://www.collectplus.co.uk/)

How many ‘Collect+’ points are there?

There are over 5,000 drop off points in the UK mainland and Northern Ireland. These are stores such as local Co-Ops, McColls and Spar. Unfortunately there are no collection points in the Channel Islands or at BFPO locations. Further information regarding ‘Collect+’ can be found here (http://www.collectplus.co.uk/)

How do I check for eligible trade in items?

On searching the barcode of the item through our trade-in value checker, this will list all eligible items for trade-in.

Is there a maximum number of items I can trade in?

We have no limit in place for trade-ins at anyone time.

Do you guarantee the trade-in price listed on your website?

Yes we do, subject to the trade in program terms and conditions, you will receive the trade-in price listed as a ShopTo.Net credit note. Prices quoted for Trade-ins will be guaranteed for 7 days from this issue date. Any Trade-ins returned after this time period will receive the current Trade-In prices which are available.

Under what circumstances will I be paid more (or less) for accepted items?

What happens if my trade-in isn't accepted?

Rejected items eligible for return will be shipped to you within 7 days after receipt at no cost to you. Rejection reasons for the return package can be viewed through your account section. Further information regarding this can be found in ‘Additional Return Terms and Conditions for Rejected Items’

What items are not acceptable?

Video Games:

Disc is cracked
Item is marked 'Not For Resale' (or is otherwise marked not for sale)
Foil was damaged
Game does not play
Original barcode was missing - e.g. not for exchange or individual return
Hardware (Consoles)
Does not power ‘ON’ (even after charging) and/or does not function
Item is marked 'Not For Resale' (or is otherwise marked not for sale)
Severely damaged – unusable

How long does it take to process a trade-in?

We will aim to process your trade-in within 2 working days from receipt, informing you whether this has been accepted or rejected. If the trade-in is accepted a ShopTo credit note will be issued directly to your account. Your trade-in will not be accepted if it does not meet the eligibility criteria. Rejected items will be returned to you approximately 7 days after receipt at no cost to you, and a ShopTo.Net credit note will not be issued. You will receive an email notification and this information will be updated in your ShopTo account.

How do I get paid for trade-in items?

If your trade-in is accepted by ShopTo, a ShopTo.Net credit note for the quoted amount will appear in your ShopTo account within 2 working days. Your credit note is automatically added to the available balance in your account so you don't need to redeem any claim codes or wait for gift cards in the mail. Your ShopTo credit note can be applied towards the purchase of any item on our website. Trade-in submissions sent via Royal Mail may take up to 6 business days to arrive before your submission is processed.

How should I package & send my trade-in?

We recommend packing your trade-in items as best as possible to avoid any damaged in the post on its journey to us. Guidelines on how you should pack your trade-in can be found below:

- Use padded envelopes for the return of a video game for example.
- Make sure any padded envelope / box is strong enough for the contents.
- Fill out envelopes / boxes with cushioning material like bubble-wrap or polystyrene chips.
- Seal securely with nylon or vinyl tape along all edges and openings.
- Use a ‘FRAGILE’ sticker, if necessary.

We would advise that customer post via the post office – ‘According to Royal Mail Packetpost instructions, it's recommend that all items are sent via the Post Office(TM), as all items will receive a proof of posting (which helps cover against fraud, and also without which you cannot claim for any loss or damage against Royal Mail). If posted in a pillar-box, the customer should be aware of having no proof of posting. To find your closest Post Office(TM) location, visit the branch finder or go to www.royalmail.co.uk and select 'branch finder'.

IMPORTANT: We advise getting sufficient insurance for any trade-in you send. ShopTo is not responsible for goods that are lost or damaged in the mail.

Please only send your item(s) to the address printed on your trade-in label. If this is sent to any other address we will not receive this and you will not receive a ShopTo credit note.

What happens if when I send my trade-in gets lost or damaged in the post?

We recommend getting sufficient insurance for any trade-in you send, as ShopTo is not responsible for goods that are damaged or lost in the post.

Why did I see a trade-in offer on a specific item one day, but it was gone the next day?

Who do I contact with questions about my trade-in?

You can contact ShopTo concerning Trade-in directly here.

How do I use a ShopTo.Net credit note?

On acceptance of your trade-in your account will be automatically credited the specified trade-in value. This credit will be displayed at checkout of your next order and automatically deduct off the total cost.

If my item isn't listed, will you add more eligible items?

We are always looking to add new items so check back regularly. You can contact us through your account section if you wish to make us aware of a specific title you would like to trade in.

Can I change my trade-in after it has been submitted?

Once submitted you cannot edit / change the trade-in. You can cancel the trade-in completely and create a new one though.

Edited On 04 Jun, 2014

( 22 )
Zombieflamingo's avatar
Zombieflamingo 3 years ago
Its a good option to have, though I have decided not to trade in or sell any games now as I always end up doing so and want to buy them again and some of them sell for stupid prices.
jay.hamilton's avatar
jay.hamilton 3 years ago
it doesn't work, ive just tried trading wolfenstein and it keeps spinning the option upside down instead of showing the prices, just to be sure I checked with few other games, also most option like searching console genres shows up no results etc, a lot of the features have gone down since you have updated the site so a little more work and it will be fine
burgerman's avatar
burgerman 3 years ago
Nice to have the trade in option
Joe2120's avatar
Joe2120 3 years ago
Yeah the website just went live, so may have a few teething problems. I'm sure it'll be ok once it settles down.
Zombieflamingo's avatar
Zombieflamingo 3 years ago
Checked the prices of you were offering with the prices Game were offering and on all games you were offering far more. Game are only offering £18 for the xbox one version of Wolfenstein whereas here you are offering £27. I am impressed.
Loli-Nox-Tan's avatar
Loli-Nox-Tan 3 years ago
jay.hamilton's avatar
jay.hamilton 3 years ago
yeah ive only been able to see the top prices for now, yes trade in prices are high compared to game, 27 quid for wolfenstein im very happy, first impressions of site view is really nice too, more modern looking
ShoryukenToTheChin's avatar
ShoryukenToTheChin 3 years ago
Interesting, I also noticed the site has received an update.
Zombieflamingo's avatar
Zombieflamingo 3 years ago
I do like the look as well, also noticed they have added a cycling section which is quite random.
jay.hamilton's avatar
jay.hamilton 3 years ago
and workout supplements, good job coz I was thinking about getting a bike lol
Dead's avatar
Dead 3 years ago
Nice option for those who can't hold on to a game for more than a week. Not something I'll be using though, I rarely get rid of games these days, and still think Ebay is a better option for it.
Zombieflamingo's avatar
Zombieflamingo 3 years ago
Trying to get back into cycling as well Jay though its not as easy as I remember.
Kaysar's avatar
Kaysar 3 years ago
I'm liking the face lift, ShopTo, you look like you've lost weight. And is that a new hairstyle? Very chic. As for the trade in, whilst I doubt highly I'll use it, it's a great option to have. Does this mean you'll also be selling 2nd hand games?
MrPenguinKnight's avatar
MrPenguinKnight 3 years ago
The shop by category button is not working on my ipad meaning that I can't search for games properly. Hopefully this gets fixed asap.
jay.hamilton's avatar
jay.hamilton 3 years ago
I know ZF, when you've not done it for a while your legs hurt like hell, but now ive had this hernia I need to get fit again so swimming, gym and cycling when im better
SquareSofty's avatar
SquareSofty 3 years ago
Ooooh cool, I can't wait to try out the trades next time I need to get rid of something. I usually use Cex as Game flat out suck for their selling prices but now I can trade here and save money woooo!!!!
Beazi's avatar
Beazi 3 years ago
As long as what has happened in some shops doesnt happen with ShopTo (game is traded in, then game is sold as new unsealed). Im not a fan of trade ins myself but it doesnt mean that ShopTo shouldnt do them. As long as they are done in the correct way I'm happy :)
jay.hamilton's avatar
jay.hamilton 3 years ago
wellive traded a few games in now to try it out, freepost address too, awesome, only gripe i have is i checked a lot of games just for a look and was offered 90 pence for 13 seperate games, all of which are priced over 10 quid on here, so its good for newergames but trading in older games not so good
jay.hamilton's avatar
jay.hamilton 3 years ago
you can tell when a game is brand new or re sealed as the original seal is an official ps4 or 3 one and you can see it where the shrink seperates and xbox games have an official seal on the side, these will not be present if its been resealed
Beazi's avatar
Beazi 3 years ago
But for the newer games Jay you are losing a good £10-15 straight away. I normally get games to really play them for months on months. A single player game with one scenario therefore doesnt cut it
Anonymous user's avatar
Ryan 3 years ago
Shopto just keeps getting better and better now if i want to trade i dont have to go out and i can avoid the people I don't like :D
Anonymous user's avatar
Daniel 3 years ago
Just posted in my first trade, price on site was decent so hopemit comes through with no issues. If it does, will be very happy and recommend to others!

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