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Halo Master Chief Collection developer apologies for issues with matchmaking

It appears Halo: The Master Chief Collection is still having a few issues with matchmaking and 343 Industries has issued an apology to fans for all of these problems.

"We have not delivered the experience you deserve," 343 studio head Bonnie Ross wrote in an open letter to fans posted on Xbox Wire. "I personally apologise for this on behalf of us all at 343 Industries. Our team is committed to working around the clock until these issues are resolved.

"On the matchmaking front, we have encountered unexpected issues that were not apparent in our internal test environment and that have resulted in a frustrating experience, including long matchmaking times and low session success rates.

"Within 343 Industries and Xbox, I can assure you that resolving these issues is our #1 priority. We continue to partner with the Xbox platform team to analyse all data to make ongoing server-side adjustments to continually improve the matchmaking experience."

Fixes and further patches are planned and will be rolled out "over the coming weeks," which possibly means that the issues will continue for a while yet.

"Know that we're trying to be as nimble as possible to put fixes in place," Ross concluded. "Development and testing of our latest content update continues and we are on track for release later this week. We will update you on the status and patch notes of the content update once we have a better understanding of our release window.

"Only through making changes on both the "server side" (matchmaking and other server rulesets) and, via content updates (to the game itself), can we make the significant progress we're working towards. And in the interest of expediency, we're attacking the problem from both sides, non-stop.

"Please accept my heartfelt apologies for the delay and for the negative aspects of your experience to date. We're doing everything in our power to resolve it as quickly as possible."

Edited On 25 Nov, 2014

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