• Language
    Language
    Language
    Language
    Language
    Language
    Language
  • £
  • Login
    X


    Register | Password reset

Sony compensates PlayStation Plus subscribers for outage with discount and 5 days free


Sony has revealed that it'll hand PSN users a 10 percent discount on a basket purchase and a 5 day extension to their PlayStation Plus subscription, in order to make up for the downtime over Xmas.

PSN and Xbox Live suffered over the festive period thanks to a group of idiots who decided to take down both networks and therefore Sony has decided to compensate people for the loss of days.



“Since access to PlayStation Network was impacted during the holidays, we wanted to show our appreciation for your patience by offering all PlayStation Plus members that had an active membership or free trial on December 25th a membership extension of five days,” wrote Sony on its official blog.

“The extension will be automatically applied, so no action is necessary to receive the extension. We will post additional information here on the blog when the extension becomes available. If your membership or trial ends before the extension is available, you will receive five days of Plus to enjoy once the extension becomes available (we will notify you when).

“In addition, sometime this month we will announce that for a limited time, we will be offering a 10 percent discount code good for a one-time discount off a total cart purchase in the PlayStation Store as a thank you to ALL PSN members.

“The discount can be used towards great content available on PS Store including blockbuster new releases, award winning indie games, game add-ons and season passes, and an enormous selection of TV and Movies.”

It's certainly a good gesture from Sony, so well done to them.

Edited On 02 Jan, 2015

Comments
( 16 )
Anonymous user's avatar
LEVI 2 years ago
Sorry, it's not good enough. I had no PSN for 4 full days, and even then the only way I fixed it was a settings thing someone on Twitter told me about, not Sony. While I appreciate they've given me a full day more for free, unless these days are all days where I'd be playing games for 6+ hours, it doesn't add up. 5 free days that will all end up being days I don't even play the console... And a 10% discount? WOO! So I have to spend money? So Sony apologizes by making more money? :/
Old Timer's avatar
Old Timer 2 years ago
I'm with LEVI above, it's not good enough. Sure I understand these type of services have problems, my own BT Infinity went down for 4 hours on Boxing Day, it happens but ( coming from someone who doesn't understand how it all works ) why are Sony and Microsoft not better protected against what we saw over Christmas? Also like LEVI said above, when the problems started with PSN, Sony Support were basically useless, 100s of posts on the PS forums with gamers complaining they couldn't contact them, hardly no word from Sony until days later, absolute shocking service and as Gamespot tweeted yesterday, should Xbox and PlayStation give more consideration to playing offline? most definitely I say. So for me, forget about compensation Sony, do what your promised when it was announced we would be paying for PS+, invest some of this money into making it safer, more stable because quite frankly the service will only get worse as more people grab a PS4.
Loli-Nox-Tan's avatar
Loli-Nox-Tan 2 years ago
PCMASTERRACE! WIIUMASTERRACE!
JoeToots's avatar
JoeToots 2 years ago
This was rather unfortunate but it just also makes you step back and think with all the money they make off of subscriptions why wasn't they ready for something like this?
Danny_936's avatar
Danny_936 2 years ago
Might be worth having a read of this article if you don't really understand what happened? http://uk.ign.com/articles/2014/12/17/what-is-a-ddos-attack-anyway
Zombieflamingo's avatar
Zombieflamingo 2 years ago
They are giving you 5 free days when you lost 4 it doesn't matter it it is time you will be on it or not. It didn't really effect me, I had some issues with xbox live on boxing day at night but that was it, didnt really play the games much then. In regards to playing offline you can do it on both, with disk games and the digital games registered to the home console. I do agree though that now sony are charging for PS+ they should be doing there best to improve it. So that when there are issues it is not down for as long.
Burner's avatar
Burner 2 years ago
I do not want to make this a Sony is better than Microsoft rant so please don't think that is the case but I see a lot of people here moaning that Sony should have done more to protect its servers against attacks. I'm not sure if any of you visited the lizard squad twitter page during the attacks but they said that Sony had actually improved the network making the DDOS attack harder to do than Microsoft that had not improved the security of there network at all. So basically all I'm saying is before slagging off Sony saying they did bugger all actually check the facts.
Loli-Nox-Tan's avatar
Loli-Nox-Tan 2 years ago
Just throwing this out there. I could play Mario Kart 8 online. BOOM!
superniceguy's avatar
superniceguy 2 years ago
Any service can go down if it is targeted. Obviously Nintendo was not targeted. Sony was attacked in full force in 2011, causing both Playstation network and SOE PC games to shut down for about a month. Many PC games have suffered through the years from these attacks, even Blizzard with WOW. Last year they managed to ground SOE president John Smedleys plane from taking off. They only seem to target the most popular services, I guess they do not consider Nintendo popular enough to bother. Sony do not seem to do enough though, and in 2011 they bowed in shame to apologise for their lack of security. I only noticed the effects on Xbox Live on Christmas Day. Boxing day it was fine again, so MS obviously have better systems in place to deal with these attacks, if Sony went down for 4 full days.
Anonymous user's avatar
Neil 2 years ago
I'll take the 5 days, but 10% off? They making a sales pitch out of this??
Loli-Nox-Tan's avatar
Loli-Nox-Tan 2 years ago
"They only seem to target the most popular services" The answer this: Why wasn't Steam attacked? The Steam Sale was going on & those always generate a lot of traffic. Also in 2011 PSN was the victim of a hack.. This was a DDoS, not a hack
Loli-Nox-Tan's avatar
Loli-Nox-Tan 2 years ago
I'm also guessing M$ was back online faster than Sony thanks to the power of the almighty & powerful Cloud
JoeToots's avatar
JoeToots 2 years ago
Steam was attacked last night, they managed to take it down for an amzing 10 minutes...
superniceguy's avatar
superniceguy 2 years ago
Whether it is a hack or DDoS they are still targeted by outside people. Steam has gone down several times over the years, and will do again. WOW is also still popular but was not affected over christmas, but has been attacked beforehand. LOTRO (and virtually all PC MMOs) have also been affected for a day too in the past. MS and Sony were the selected targets over christmas. No online service is immune, if they do not go down then they are simply not being targeted, and not because they have awesome prevention measures. I would not be surprised if Nintendo has worse prevention methods in place than Sony, due to them not being used to being attacked.
Loli-Nox-Tan's avatar
Loli-Nox-Tan 2 years ago
As you said this is something you cannot stop but you have to have measures in place to minimise down time. M$ had the almighty & powerful Cloud, Sony didn't. Don't forget that it was also Christmas for Sony employees
lukas83's avatar
lukas83 2 years ago
It's fair to say that the added 5 days was a requirement not a gesture of good will. As with any online service. If it can't provide the service you pay for, for 5 days then they need to be reimbursed somehow. Returning the lost days is just standard procedure for any online company. Some people seem to be really confused on who's job belongs to who. It's THEIR job to provide the service WE pay for no matter what. The difference here is that these days happened to be on the most important days of the calendar year so although they don't have to give any extra compensation other than the required 5 days service back. You would expect a gesture of goodwill to be comparable to the time frame & time of year. Which to be perfectly honest 10% off a purchase is a little shocking & IMO they would of saved more face not doing it at all. Considering the previous & the ongoing issues customers have with PSN. To claim a gesture of good will is offering you a slight reduction only if you purchase something directly from us despite us not providing the service for 5 of the most important days of the year is embarrassing & extremely disappointing. As it shows a complete lack of genuine compassion over the Christmas period & actually comes across as a little smug.

Please describe the nature of the abuse: