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LOVEFiLM issues email to customers following PSN outage

LOVEFiLM has started emailing customers following the PSN outage, reassuring people and apologising for the lose of service on your PS3.

The email is LOVEFiLM’s is mainly summed up by the company saying, “please don’t worry your personal details on your LOVEFiLM account remains completely safe and secure.”

Check out the fully email below.

Dear …

You may have heard the news that Sony’s PlayStation®Network has been closed for some days after it came under attack. This, in turn, has made our streaming service on the PS3™ temporarily unavailable.

Please don’t worry about the personal details on your LOVEFiLM account – it is not possible to access these through the PlayStation®Network (we hold this information, not Sony), so it all remains completely safe and secure.

Even if you used the PS3™ to sign-up for LOVEFiLM, your data is still locked tight in our vaults. (If you use the same password across a variety of sites and services however, it’s well worth changing these so that they’re all different).

We will, of course, keep you updated as soon as Sony give us an indication of when the PlayStation®Network might resume – sorry for the hassle, we’re as frustrated as you are. Further information is available at http://blog.eu.playstation.com/.

In the meantime, you’ll find our streaming service unaffected on PCs, Macs and internet-connected TVs, where you can continue to watch films instantly…

Happy viewing, The LOVEFiLM Team


Edited On 28 Apr, 2011

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