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American Congress rep feels Sony response to consumer was “half-hearted and half-baked

American Congress Rep. Mary Bono Mack (R-CA), chair of the Subcommittee on Commerce, Manufacturing, and Trade, has said he feels Sony’s efforts to inform its customers of a possible breach to their personal and credit card details was “half-hearted and half-baked.”

Mack, who at least did acknowledge that Sony was the victim, wasn’t particularly impressed with Sony’s response to the consumer, nor it’s decision to shun the trial which took place today.

Here is some of what Mack had to say, courtesy of Industry Gamers.

“[Sony and Epsilon] must shoulder some of the blame for these stunning thefts, which shake the confidence of everyone who types in a credit card number and hits enter.

“As Chairman of this Subcommittee, I am deeply troubled by these latest data breaches, and the decision by both Epsilon and Sony not to testify today. This is unacceptable.”

“According to Epsilon, the company did not have time to prepare for our hearing—even though its data breach occurred more than a month ago. Sony, meanwhile, says it’s too busy with its ongoing investigation to appear. Well, what about the millions of American consumers who are still twisting in the wind because of these breaches? They deserve some straight answers, and I am determined to get them…”

“Yet for me, the single most important question is simply this: Why weren’t Sony’s customers notified sooner of the cyberattack? I fundamentally believe that all consumers have a right to know when their personal information has been compromised, and Sony – as well as all other companies—have an overriding responsibility to alert them… immediately.”

“In Sony’s case, company officials first revealed information about the data breach on their blog. That’s right. A blog. I hate to pile on, but—in essence—Sony put the burden on consumers to ‘search’ for information, instead of accepting the burden of notifying them. If I have anything to do with it, that kind of half-hearted, half-baked response is not going to fly in the future.”


Edited On 04 May, 2011

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