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New Xbox 360 firmware may mean replacement consoles for minority

Microsoft has confirmed it’ll replace the consoles of the “small minority of customers” which will be affected by the upgrade to its new enhanced disc format.

A spokeperson from Microsoft told NowGamer, “following a recent update to our system software, we have become aware of an issue that is preventing a very small number of Xbox 360 owners from playing retail game discs.

“Any Xbox 360 owners receiving this error are encouraged to contact us.

“This issue manifests itself a as a unique “disc unreadable” or “disc unsupported” error on the screen. We are also able to detect this issue over Xbox LIVE and are pro-actively reaching out to customers that may be impacted to replace their console. Any Xbox 360 owners receiving this error are encouraged to contact us at www.xbox.com/support/contact so we can verify if the console has been impacted.”

The firmware isn’t actually live until tomorrow, so if you do find yourself having an issue with it then it seems a new shiny Xbox 360 may be on it’s way to you.


Edited On 18 May, 2011

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