The ShopTo trade-in program allows you to receive a ShopTo.Net credit note in exchange for sending eligible items to us.
We have a team dedicated to setting our trade in prices. On searching for a product through our Trade-In program it will display the selectable conditions of your item and the price we will offer for it.
Unfortunately we currently only offer this service to UK residents.
We require you to be at least 18 years old to use our trade-in program.
We only accept trade-ins for video games and hardware (consoles).customer/viewtradein?id=1846374
We will supply a pre-paid Royal Mail delivery label for packages that weighs up to 1000grams. This will allow you to return this to us completely free of charge. When you submit your trade-in, you'll print a pre-paid Royal Mail delivery label for sending in your items. If your package weighs more than 1000grams, such as a games console, we offer a service which is called ‘Collect+’. This service will allow you to drop off you parcel at a local shop where you will receive proof of postage / tracking. ‘Collect+’ insures all shipments for £50 and will accept packages up to 10Kilos. Further information regarding ‘Collect+’ can be found here (http://www.collectplus.co.uk/)
There are over 5,000 drop off points in the UK mainland and Northern Ireland. These are stores such as local Co-Ops, McColls and Spar. Unfortunately there are no collection points in the Channel Islands or at BFPO locations. Further information regarding ‘Collect+’ can be found here (http://www.collectplus.co.uk/)
On searching the barcode of the item through our trade-in value checker, this will list all eligible items for trade-in.
We have no limit in place for trade-ins at anyone time.
Yes we do, subject to the trade in program terms and conditions, you will receive the trade-in price listed as a ShopTo.Net credit note. Prices quoted for Trade-ins will be guaranteed for 7 days from this issue date. Any Trade-ins returned after this time period will receive the current Trade-In prices which are available.
Rejected items eligible for return will be shipped to you within 7 days after receipt at no cost to you. Rejection reasons for the return package can be viewed through your account section. Further information regarding this can be found in ‘Additional Return Terms and Conditions for Rejected Items’
We will aim to process your trade-in within 2 working days from receipt, informing you whether this has been accepted or rejected. If the trade-in is accepted a ShopTo credit note will be issued directly to your account. Your trade-in will not be accepted if it does not meet the eligibility criteria. Rejected items will be returned to you approximately 7 days after receipt at no cost to you, and a ShopTo.Net credit note will not be issued. You will receive an email notification and this information will be updated in your ShopTo account.
If your trade-in is accepted by ShopTo, a ShopTo.Net credit note for the quoted amount will appear in your ShopTo account within 2 working days. Your credit note is automatically added to the available balance in your account so you don't need to redeem any claim codes or wait for gift cards in the mail. Your ShopTo credit note can be applied towards the purchase of any item on our website. Trade-in submissions sent via Royal Mail may take up to 6 business days to arrive before your submission is processed.
We recommend packing your trade-in items as best as possible to avoid any damaged in the post on its journey to us. Guidelines on how you should pack your trade-in can be found below:
We would advise that customer post via the post office – ‘According to Royal Mail Packetpost instructions, it's recommend that all items are sent via the Post Office(TM), as all items will receive a proof of posting (which helps cover against fraud, and also without which you cannot claim for any loss or damage against Royal Mail). If posted in a pillar-box, the customer should be aware of having no proof of posting. To find your closest Post Office(TM) location, visit the branch finder or go to www.royalmail.co.uk and select 'branch finder'.
IMPORTANT: We advise getting sufficient insurance for any trade-in you send. ShopTo is not responsible for goods that are lost or damaged in the mail.
Please only send your item(s) to the address printed on your trade-in label. If this is sent to any other address we will not receive this and you will not receive a ShopTo credit note.
We recommend getting sufficient insurance for any trade-in you send, as ShopTo is not responsible for goods that are damaged or lost in the post.
You can contact ShopTo concerning Trade-in directly here.
On acceptance of your trade-in your account will be automatically credited the specified trade-in value. This credit will be displayed at checkout of your next order and automatically deduct off the total cost.
We are always looking to add new items so check back regularly. You can contact us through your account section if you wish to make us aware of a specific title you would like to trade in.
Once submitted you cannot edit / change the trade-in. You can cancel the trade-in completely and create a new one though.