Where do I find my DLC code?
You can find your DLC code in the Account >> Digital Items
section of your ShopTo account. Please click the product line and you will be redirected to a new page. Once here, click the “Get Code” button and the DLC will be displayed for you.
The codes are restricted to one per customer per campaign, e.g. if a customer buys two or more games from different formats but the same campaign, they will still get only one code.
Where do I redeem my code?
Most DLCs can be redeemed through the PSN store or Microsoft Marketplace, on occasions some codes will have to be redeemed through the publisher’s website like Ubisoft to get access to the extras.
If you are unsure where to redeem this, please check the product page for full information as redeem instructions will be listed.
My DLC Code does not work?
If you are having problems redeeming your code please follow these steps.
- Check that the code has been entered correctly
- Most codes cannot be redeemed until the release date
- Contact PSN or Microsoft to see if they are having any system issue
- Check to make sure where the code is meant to be redeemed
Where to find my Beta / Early Access codes
To locate this, please go to the pre-order section on your Shopto account and select the activate code tab. This will then be displayed for you.
Please follow instructions on game product page to find out how to redeem your beta code.
If you are still having problems with your DLC code, please contact customer support who will be happy to assist.
DLC are outside the scope of accounts that are marked as ‘Trader’ in the membership level (you can find more details on the membership T&Cs: https://www.shopto.net/en/Help/membership/