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Contact us 

We make it our mission to offer the best service possible, so if you're unsure on something or having a few problems on the website, don't worry! The following pages are here to try and assist with any queries you may have.

If our help area has not been able to assist with your query you may contact our customer service team directly. Our customer service representatives are available Monday to Friday, 9am to 6pm, excluding Bank Holidays.

General information


Postal address

TradeTo Ltd
Care of UK Handling Support
Skream Ltd
Venture House
2 Arlington Square
Downshire Way
RG12 1WA


+44 01344 404773

Calls cost 1p per minute from the UK. Calls from mobile phones and some other networks may vary. Call outside the UK will be considerably more. Hours of Operation: Monday to Friday, 9 am to 6 pm.


Contact centre

If you are an existing ShopTo account holder you can create a customer support ticket through your account using the Help Desk tab. One of our representatives will strive to respond as soon as possible and deal with your query. To access the contact centre please login got to My account > HelpDesk and create a support ticket.

We do not have support email so Please do not send any emails as we will not monitor and reply..