If your item has stopped functioning correctly we offer a 12 month warranty on goods, valid from the date of purchase. In the first instance though we would advise consulting the products manual as this would provide useful troubleshooting tips. If further assistance is required though, we would recommend contacting the manufacture directly. If the manufacture has been unable to resolve the problem please return this item back to us right away for replacement or refund.
Items that develop a fault
If you have an item that develops a fault after 6 months, we may request engineers report or information from the manufacture to confirm that the fault is inherent. Please note that items that appear physically damage will be rejected if this is believed to have been caused due to misuse or general wear and tear. Our decision is final on all returns.
Sony
Phone:
+44 (0)203 5382 665
FAQ / Troubleshooting:
Click Here
Microsoft
Phone:
+44 (0)800 5871 102
FAQ / Troubleshooting:
Click Here
Nintendo
Phone:
+44(0)345 6050 247
FAQ / Troubleshooting:
Click Here
The item must be returned complete, including all the original manufacturers packaging. Please be as specific as possible about the fault so our test centre can attempt to replicate it. Please also make sure the item is packaged securely for its return back to us.
As this would be no fault of your own we will credit postage costs incurred up to £2.90 back to your ShopTo account. We would recommend returning a small / inexpensive item with Royal Mail via Recorded Delivery. If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, ShopTo.Net cannot be held responsible for any loss sustained.
If your item is large and/ or expensive we can arrange a courier to collect this for you. Please contact us via phone or through the contact centre on your ShopTo account to arrange collection.
Collections from DPD pick up points
We understand that being home for a collection is not always possible, this is why we also offer the option to drop the item off at a local DPD pick up point and have the product returned to us. For more information on this, please contact customers services and they will be able to provide information and a return label for your nearest DPD station.
Testing
We do test every single return, and if a returned item is found not to be faulty by our ShopTo.net test centre we will return the product to you with a postage charge not exceeding £2.90 for small / inexpensive items and £9.50 for large and/or expensive items. To prevent this please explore every possible avenue to try and get your product operating as it should be before returning and contact the manufacturer if necessary for assistance.
International Returns (OUTSIDE OF THE UK)
Please note that for International customers with faulty / defective items you will need to contact the manufacturer directly for assistance with replacing your goods, or return the item to us at your own expense for replacing / refund.